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Shipping policy

AventureSwiss (“we”) is the operator of https://www.aventureswiss.com.

By placing an order on this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and set expectations on our service.

1. Generalities

Subject to stock availability.

We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all of your items at the time of purchase. In this case, we will provide you with the available products and contact you to find out if you prefer to wait for the restocking of the out-of-stock item or if you prefer that we issue a refund.

 

2. Shipping costs

Delivery costs are currently free for the whole of Switzerland!

Normally these costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with purchase. This price will be the final price for shipping costs to the customer.

 

3. Returns

3.1 Return due to change of mind

AventureSwiss will happily accept changes of mind returns as long as a return request reaches us within 15 days of receipt of the item and is returned to us in its original packaging, unused and in resalable condition.

Return shipping will be paid for at the customer’s expense and will need to arrange their own shipping.
Once returns are received and accepted, refunds will be processed as soon as possible. We will let you know once this is complete via email.
 
AventureSwiss will refund the value of returned goods but will NOT refund the value of shipping charges paid.
 
3.2 Returns under warranty
 
AventureSwiss will gladly honor any valid warranty claim, provided a claim is submitted within 2 years of receipt of the items. Customers will be required to prepay return postage, but we will refund you once the warranty claim has been accepted.
 
Upon receipt of return of items for a warranty claim, you can expect AventureSwiss to process your warranty claim within 7 days. Once the guarantee request has been confirmed, you will have the choice between :
 

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 
 

4. Terms of delivery

4.1 Domestic Transit Time

In general, domestic shipments are in transit for 2-3 days.

If you need faster delivery, do not hesitate to contact us via the contact form or by email at info@aventureswiss.com.

4.2 International Transit Time

Typically, orders shipped overseas are in transit for 4-22 days. This varies greatly depending on the carrier you have selected. We are able to give you a more accurate estimate when you choose your courier at checkout. Nevertheless, AventureSwiss has chosen to focus only on the national market for the moment and does not accept international orders.

4.3 Delivery time
 
Orders placed before 4:00 p.m. (Swiss time) will be dispatched the same day, otherwise the next working day.

Our warehouse operates Monday through Friday during standard business hours, excluding national holidays when the warehouse will be closed. In these cases, we take steps to ensure that shipping delays are kept to a minimum.
 
4.4 Change of delivery address
 
For delivery address change requests, we are able to modify the address at any time before the order is dispatched.
 
4.5 Out of Stock Items
 
If an item is out of stock, we will cancel and refund the out-of-stock items and ship the rest of the order.
 
4.6 Delivery time exceeded
 
If the delivery time has exceeded the expected time, please contact us so that we can investigate.
 

5. Package damaged in transit

If you find that a package is damaged during transport, please reject the package from the delivery service if possible and contact our customer service. If the package was delivered without you being present, please contact the customer service of the carrier for a finding of the damage.

You will be offered a reshipment or refund of the product once the delivery company has completed its investigation of the claim.

 

6. Customs duties and taxes

6.1 Sales tax

Sales tax has already been applied to the price of the goods as displayed on the website.

 6.2 Import duties and taxes

Customs duties and import taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and AventureSwiss encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to AventureSwiss at the customer’s expense, and the customer will receive a refund for the value of the goods paid, less the cost of shipping back. The initial shipping cost will not be refunded.

 

7. Cancellations
 

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched.

If an order has already been shipped, please refer to our refund policy.
 
 
8. Customer service
 
For any customer service inquiries, please email us at info@aventureswiss.com.